Last Updated: 17-June-2026
Digital Products
VisualFacilitationHub.com primarily sells digital products, online courses, live training programs, webinars, memberships, downloadable resources, and educational content.
Due to the nature of digital products and immediate access to intellectual property, all purchases are generally non-refundable and non-returnable.
No Returns
Once access has been granted to a digital product, course, downloadable resource, webinar recording, or membership content, returns cannot be accepted.
Refund Exceptions
Refunds may be considered only in the following situations:
- Duplicate payment made by mistake
- Technical issues preventing access that cannot be resolved within a reasonable timeframe
- Specific products or programs that explicitly mention a refund guarantee on their sales page
Any such exceptions will be evaluated on a case-by-case basis.
Live Training and Workshops
For live workshops, training sessions, or mentoring programs:
- Cancellation requests received before the start date may be considered according to the specific terms mentioned on the product page.
- Once a live program has commenced, no refund will be issued unless otherwise stated.
Chargebacks
Customers are encouraged to contact us directly before initiating a chargeback or payment dispute. We will make reasonable efforts to resolve concerns promptly.
Contact for Refund Requests
If you believe your situation qualifies for a refund exception, please contact us at:
Email: support@VisualThinkingSchool.eu
Website: https://VisualFacilitationHub.com
We aim to respond within 5 business days.
By purchasing from VisualFacilitationHub.com, you acknowledge that you have read and agreed to this Return, Refund & Cancellation Policy.